C R.

I'd never heard of LuckyVitamin but Vitacost was out of the tea I wanted & there was a link to Lucky on the tea mfr's website, so I trusted it. I placed my order for several items because Lucky's prices were fairly good and the next morning I got an email from their "fraud prevention." Email said my order was on hold and I needed to send a 6-digit code from my card-issuer to verify the purchase. I'd never heard of such a thing and I've been ordering online for over 15 years -- (decided then that I would cancel). I checked my account online and saw the purchase was approved and then called the bank. The bank said they had no idea what a 6-digit code was and that the order was approved and that's why it's "pending." -- (Forever lost me as a potential customer right here). I called Lucky and told them about my findings and that this activity was odd, and I wanted the order cancelled. I'm always leery of online companies during my first-purchase because I never really know what I'll get until I shop with them. I wish I'd read reviews first. Going to put a watch on my card now and I'll never attempt to do business with Lucky again. In contrast, I've ordered from Vitacost for 10 years and never had a glitch.