C P.

I initially gave these guys a 1 star review because of a bad first experience (see below), BUT I am changing my review to 4.5 stars. (Just can't give them a full 5 because of the problems up front). When the owner, Jonathon Ohayon, became aware of my dissatisfaction, he personally called me and worked with me every step of the way to make things right. He impressed me with his concern for his customers and his desire to make sure that his company really delivered. I would definitely recommend Brilliance to friends and family, and I am considering using Brilliance again for our wedding rings…

[OLD REVIEW BELOW]
Very nice and promised all sorts of things up front, but once they received my money the customer service just stopped! I called to check on the status of the ring on a Thursday and Anthony Cappola promised to call me back with info. No response by friday evening. I called and spoke with another woman asking for an update on the ststus of the ring on friday. She did not know but promised to call me within 30minutes. Nope! Not so much! I received NO response whatsoever thru Monday evening. So I called back and after another hour, finally got a call from Anthony. Only problem is that i was told some story about the diamond not even being delivered to them. The ring was suppose to be in my hands by Wednesday! Proposal plans COMPLETELY shot. (we discussed all this upfront before I sent money - and Anthony personally said he could make this happen).

Honestly, if they had just let me know what was going on, or just shot me a short email saying "sorry, we are working on it", I would have probably been okay with all this. I'm not unreasonable and things can happen. I just was disappointed with the utter lack of customer service and complete disregard/disrespect for my concerns.