I placed an order from their website. The ordering process made it seem that I would receive my order in less than 30 minutes. I waited in-game for a response but didn't receive one. I contacted their live support and was told that it would be a few hours and that I would receive a bonus for waiting. I did finally receive the order around eight hours after placing it with no bonus. They did have the lowest price at the time but there was nothing spectacular about the process.