C P.

I ordered yarn from them, 3 sets of each color. My order only came with 3 sets of 2 colors. Apparently if one of your items is out of stock they will still send the rest of your order (still charge you shipping) without any warning and then only tell you they only shipped a partial shipment after it's already been sent. I ordered from them because they supposedly had that color in stock. The other 2 I could have ordered cheaper elsewhere but with shipping it worked out in ShopRedHearts' favor. Except I didn't get the whole order so instead of getting a good price, I got overpriced on the yarn I could get elsewhere, with no warning and no ability to cancel if I didn't get the whole order. Shameless.

I have had nothing but problems with steep and cheap and I would highly recommend no one buy anything from them. I bought a beanie. It got lost in the mail. They refused to send in a request to UPS to search for the package. I wrote an e-mail asking for my money back because they refused to even put in an issue with UPS to find my order. The president or someone claiming to be him wrote me back, apologized and said he would send me another. I told him I just wanted them to put in an order so UPS would look for it. He said no, they will just send me another. Fine. I ordered some sunglasses. Didn't like them. Returned them. Only got $4 returned to my credit card. Wrote to ask why. Apparently they took the extra $15 to pay for the second beanie because a few weeks later UPS found the package and sent it to me. Should I have returned it, apparently. Given that I had told the president all I wanted was for them to put in an issue with UPS and he insisted on sending another, I thought the resend was in apology for having caused me so much trouble with the first one (several e-mail and several phone calls). On top of that, it's been months. If they wanted the 2nd beanie back or for me to pay for it I would assume they would tell me, not just take it out of some random return.