Court P.

I ordered online 5 items a day after Thanksgiving. These items were intended as Christmas gifts for my loved ones. I received 4 out of my 5 items a week later. I waited two days before calling costumer service. Still no shipment. Then, someone from costumer service called and left a message saying that my item had a error and wanted to speak to me before finalizing the personalization. I called back immediately and the employee I spoke to explained there was no error and my item would come shortly. I waited a couple of days and then decided to get in touch with a costumer service employee because I was worried about my item. They claimed I did not order or pay for this item. After arguing that I have been charged and have the email confirmation of my order, she then explained that my item was cancelled!?!? She then insured me that it was an mistake on their end and that they would refund my card and send it out with two day shipping. I was so happy because I thought my problem was solved. But I was so wrong. Four days later, still did not receive my item. I called yet again and spoke to another employee who would send it out to me in 2 days. A week later and STILL nothing! I called again ( THIS IS FOR THE 4TH TIME). Had to explain the whole story over again and convince them to send me my item because the previous worker did not make a note of it in my file and she too "promised" I would receive my item in 2 days. Here I am, still waiting, almost a whole month later for my item. She "promised" I would receive it Thursday night (yesterday). I had to call again this morning to make sure it was sent out and not cancelled again... for the 4th time. Christmas is in 3 days and I am so worried I am not going to receive my gift. I've never been more stressed out about ordering online in my LIFE! I ORDERED THIS ITEM ON NOVEMBER 25TH & IT IS NOW DECEMBER 22ND! HOLIDAY DISASTER. NEVER ORDERING FROM HERE AGAIN!