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courtney s.

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1 Review by courtney

Travelgenio

  • Travelgenio

“Credit Card Charged but no Flight”
8/14/20

Itried to book a flight and while the information was processing I got a message that said it was not able to be processed. My credit card was still charged a month later.

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Travelgenio T. – Travelgenio Rep

Thank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service@travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.

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