Courtney R.

I purchased a ruggable recently. The edges were damaged upon arrival and it did not come clean as advertised. I have no pets. I washed due to normal foot traffic, nothing crazy. I washed the rug and it came out looking worse than before I had washed it. I have a brand new Whirlpool washer and dryer set so I know they work well. I washed according to their own instructions. When I asked for a refund they said I'd have to pay for return shipping. That wasn't good enough for me because it was an 8×10 rug, it would have been expensive. Then they afford me a replacement rug. Why would I want another rug that wasn't as desired? I declined that option. Then they offered me 50% refund. Again I declined and asked to speak with someone above their manager. At that point they offered me a full refund. It was such a pain. And don't get me started on how difficult it was to lay the dang rug. There is no way those 5 star ratings are accurate. YouTube it. There are plenty of complaints. They just try and make people happy with rug replacements and pay people to give good reviews.

They say they're interest free but they fail to mention their products are almost double what you'd spend in store. I was curious and looked at a TV on perpay. It was 300 less through best buy. Just because they offer payments, doesn't make it worth it.