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1 Review by Courtney

CanvasOnSale

CanvasOnSale

3/4/19

Use extreme caution when it comes to this company. I ordered a metal frame from them with a groupon discount attached BEFORE Christmas so I could give it as a gift. Not only did the package arrive a week late but the quality was awful, I was shocked they would even send it to me without double checking first. The professionaly taken (not on an iphone), high jpg photo I sent in came back on supposedly a "metal"-(truly aluminum) canvas. It was completely discolored as though their ink was running out and extremely pixelated and fuzzy looking. After trying a dozen or so times to contact the company via phone and never getting someone to answer I emailed the company which took them three weeks to respond each time. I exchanged messages over the next couple months with three different people via emails, none of which were on the same page about a refund or new print. One said they'd send a new photo immediately, this never happened. The next said I needed to completely destroy my print in order to have a new one sent (like why would i do that? You already have my money..) and finally another said I would need to pay shipping for a new one to be sent out. It didn't feel worth it anymore and I felt I was talking to a machine. They only post the good reviews on their website, so just be careful (if they even let this be posted) this company is not legitimate and if it is, then they have the worst customer service I have ever experienced. So disappointed.

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