courtney m.

We booked with Trivago in April of 2018. They then transferred us to another company hotel power to book our stay for Orlando. Once we booked and paid for our room which was a standard suite which showed a king bed icon on the website, we received an email stating our room was undefined room. We then called the hotel to determine what undefined room meant which they stated that it could be a twin bed or queen bed only.
We then called hotel power and spoke to someone who seemed to clarify it up for us and sent us a new email that started we had a standard suite and advised us that a standard suite came with a king bed.

2 months later when we arrived at the holiday inn for our vacation, our room was either going to be a queen with bunk beds or two queens. We then called Trivago and they advised me that I needed to prove to them that where it shows that it was booked for a king bed and wouldnt do anything for us. MIND YOU THEY SAID THERE WAS NO NOTES THAT ANYONE HAD SPOKEN TO US 2 MONTHS PRIOR. Luckily the hotel manager advised us that they had similar issues when booking through Trivago and helped us out with a king room the next day. WE WILL NEVER USE TRIVAGO AGAIN.