I purchased a pair of "chaco" sandals, thinking that this was an outlet website of sorts. I obviously should have looked at store reviews before I clicked purchase, but had reviewed the return policy, and expected I could return the item if it didn't work out. Instead, not only did I receive the wrong item, the shoes were a very poor quality knock off. When I tried to return them, since they were NOT the item I purchased, I received several unhelpful emails, and then would have needed to pay for return shipping--over $30--for receiving THE WRONG ITEM--and am not sure I would ever see a refund. TOTAL SCAM!