courtneyb474

Courtney B.

Contributor Level

Total Points
80

1 Review by Courtney

10/22/21

DO NOT GET INSUARNCE THROUGH THESE PEOPLE! Total scam! I had insurance with them through Verizon. Dropped my phone in water and called them to get a new one. They sent me a refurbished one without telling me. So I filled out the form that came in the box they gave me with the new phone to send back their phone and cancel. I did not send it in their prepaid envelope because it clearly stated no batteries inside it. So I took it to the post office and paid $20 to send it to their P. O. Box address stated on their pamphlet. It was delivered to them October 6th, 2021. I called them October 12,2021 to get my refund back which they stated would take up to 10 days. I waited the 10 days no refund. I called them again and had to argue with representative who claimed that I never sent the phone back, but when I told her I had photos and a tracking number she quickly put me on hold, then came back on the phone and said they issued my refund but my bank was holding it from depositing. I told her I was looking on my banking app and never seen anything pending to be deposited. After having to get mouthy with her, she directed me to another customer service representative. This lady couldn't understand where I got the P. O. Box address from for some reason, even though it was in their box with the phone they sent to me with directions on how to cancel the phone, just like I had done. She claimed that since I had sent the phone to that P. O. Box they wouldn't give me my refund because that wasn't their warehouse. Even though it was the address on their pamphlet that stated to return to this address your canceled items. She made me wait on hold about 5 or 6 different times before questioning me about multiple things, to which I had taken photos of everything before I sent it back and have tracking numbers. After being on the phone for over an hour she said she would call me back the next day so she could figure out where the phone is. But until then they won't give me my refund! How is this place in business & affiliated with Verizon? More bad reviews for Verizon as well on my end for dealing with scamming phone insurance. I would give them a negative star rating if I could!

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