The dress we ordered came with a stain on it and no tags. We were out of town when the dress arrived. When we returned and opened the package we were shocked to find the dress NOT in perfect condition. I called the retailer and they told me it was outside the 5 day return policy so they could NOT help us. I told them I just wanted to exchange the dress and they said they could not because they had no way of knowing if we wore it already. I explained that I wouldn't be asking for a replacement dress if I the dress had been worn. I WILL NEVER order from this website again. Beware! Their customer service is awful!