Court C.

I puchased products from this website and paid with bitcoin as that was the payment option that worked. There site offers credit card but that option was down, red flag number 1. I paid with bitcoin and never received product. I created a support ticket and they were not helpful. They stole my money.

I purchased a Media Console from Horchow and I usually purchase quality furniture for our home. Horchow was not only not quality in the product but with customer service as well. I will not ever purchase from Horchow again.

I purchased a Media Console that took over 3 month to receive. I received a call from the shipping company "Sun" a day before the arrival and asked if I could accept the item the next day. I answered with yes and she said she would call me back with a time. The call never came. The next day they arrived and let me know that the media console was broken. A shelf was completely broken. I then asked them what are my options, could I accept this and you guys exchange/bring me another one or could they send someone out to fix it? They answered with we have no idea we're just delivering it. I said fair enough and called Horchow. Horchow put me on hold for 20 minutes as the rep said she had to speak with a manager. She came back and said just return it, there's nothing we could do. While I was on the phone the delivery guys decided to bring it in my home. They were having trouble lifting it and kept putting it down on my hardwood floors that they scratched. I let Horchow know about this and they again said there is nothing they can do and that it's not their company. I paid $400 for shipping and not to mention what I paid for the console and received nothing but time wasted and scratches to my floor.

Thank you Horchow.