Cory L.

This is a joke of a company. Their communication is ridiculous. They do not care about you or your order, only when they have their money. Spent over $1k, over $600 of that stuff was damaged in shipping. I never took possession of any of it, yet they will not refund my money. They tell you to inspect everything before signing, as you should, but when you do and refuse due to damage your funds are tied up for weeks for something you had no part in. Their service is the most ignorant ive ever dealt with, and just keep repeating the same stuff over and over regardless of the questions you ask. I accepted a box full of stuff that had a plastic grill in it. When I opened the grill ($30) it was broken. They tell me now I have to go to a body shop to get an estimate before they will do anything, or just tuff luck. Stay away from Rock Auto. They say no customer service to keep rates low... that's BS. They don't have customer service because they don't want to hear all of the complaints. If they would practice better shipping procedures, theyd save a lot more than having someone answer the phones. DO yourself a favor and DO NOT SHOPE WITH ROCK AUTO