Cory F.

I'm currently in a dispute with Mercari. I purchased a $1500. 00 laptop from a seller on their site. Purchase went through fine. Tracking was sent and I awaited my delivery. I was very vigilante in tracking. I was home waiting for the package to be delivered constantly updating on USPS.com tracking. All of a sudden it showed delivered. Went outside to reclaim my package and there was nothing there. I found my mailman 2 blocks down and asked if he had delivered a package to my home. He told me he hadnt and he had no packages on his truck that day. I then called the US postal inspectors office and filled a claim of mail fraud. They recommended that I contact my local branch and speak with a supervisor there. I was able to get in touch and we looked at in depth tracking that was associated with the package. It in fact showed that the package was delivered. So he checked the GPS coordinates of where the courier had actually delivered the package and it was a completely different address. Long story short, the prepaid postage that is created by Mercari was manipulated with a different address but still the same zip code to show it as delivered on USPS.com to my address. USPS was able to reclaim the package that was sent. It was a prepaid envelope with no laptop. If I wouldn't have been on point that day it was delivered there would have been no way to prove my case since the tracking and paper trail was showing it was delivered. Since then the US Postal Inspectors are now investigating the felony that was committed. The Mercari Support team have been in contact about the package and after providing them with official statements from the USPS they still have not refunded me. They said that this case will take a little extra attention and sent me to another support person.

I have also setup a dispute with PayPal to create another layer of protection. Once Mercari received my payment dispute I received an email from them threatening my account on Mercari. Below is the response from Mercari.

"The PayPal account associated with this Mercari account has recently initiated a payment dispute.

Moving forward, if you would like to have a transaction cancelled, refunded, or need to request a return, please contact us via the Help Center before reaching out to PayPal. In most cases, we are able to cancel the transaction or issue a refund faster if you contact us directly.

Please note that additional disputes filed through PayPal instead of Mercari could subject your account to suspension, review, and termination.

Thank you for your cooperation.
Team Mercari"