Corrupt E.

I have been using Etsy for 3 years with little to no issue. The shops give freebies, write kind notes and products are always accurately described. I had an odd experience when I took a risk with a rule I never break- 'don't buy items that cost less than your s&h'. I've always had bad luck with this and that's just my opinion.
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I ordered a scented product- everyone thought it smelled like p! Ss! Straight up. Like their pet did something to it before it got shipped over. That bad. I wasn't gonna say anything until I noticed just how strange the system is to refund it. It took almost a month of wheeling and dealing towards this. I have to argue my case because they allow shop owners to have a policy that basically disallows any refunds, returns or exchanges. I mean, unless what you're selling is edible or underwear. Even then, ridiculous.
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I have to 'present my case' to Etsy and hope they "rule in my favor." Can anyone think of just one website that does this? Its not because of individual sellers. Ebay has that, poshmark has that. So why does Etsy favor shop owners? Why would this process be so difficult unless it wasn't for profit on behalf of Etsy? If purchased products are too difficult to refund. A customer is going to give up. The shop owner and Etsy share profit- the end. Yup!
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As I wrote my review after receiving a refund. Ofc I expected this outrageous reply from a shop owner who used all caps, exclamations and the most high school tone I've ever seen. What I didn't expect was for the owner to spread lies. Everything from the fact that Etsy disagreed with me but I got a refund soo? To she filed the case and escalated it? Um. No again. To my friends and family have concentrated on her shop and we all ban together to leave her bad reviews... yup. Oh and one more thing, I verbally abused her staff... I wish there was proof of it. I reported it and it was ignored ofc. No guidelines were violated according to Etsy which has all the info in their system to prove that these are lies. To be able to accuse a customer of abuse is "within their policy."

If your review is less than 3 stars out of 5, Etsy will not allow you to respond to the reply. Most replies you see on reviews are pre-written apologies. On this shop owners reviews, you can see the owner constantly berating the customer in the reply to the reviews.

Why did I do this? It was not for money; it was sheer morbid curiosity for the rumours I've heard against Etsy. Is this really how their system works? Is there really this odd community of witches there who get away with quite a bit? Its all true folks.

I am quite an avid shopper. There isn't a single website I ever been on that makes a customer do this when they are unsatisfied. Take your chances and be suspicious- If Etsy doesn't have your back, I encourage you to use Social media and spread awareness of this nasty bs.

P.s. I dont want to mention what the Shop is because I'm almost positive the witch will stalk this and complain, I cant be bothered! If you see an Etsy store preaching their ever-precious tumbled gemstones(some the size of miniature gravel) and handmade incense marked down to as little as $2-3 then you probably found the shop.

OH and good luck with tracking your item. Shop owners and Etsy have the right to apparently hide tracking information! I currently have to contact the post office to find out about $50+ worth of products purchased in Nov-Dec 2018. I'm obviously going to avoid going through Etsy to resolve this, just go to your bank for corrupt, desperate businesses like this.

I am sorry this is so long but these business practices are bizarre and I don't understand how its even legal.