Corrie S.

He answers all questions and has a lot of experience.

Sears Home Services sent an unqualified repair man to fix a major appliance in my home and damaged it badly. I asked for someone experienced to come back to fix it, and they sent back the same man that damaged it in the first place. You can't get anyone with any authority on the phone to help or get someone local to speak to. You will go from one call center to the next. The operators will all sympathize with you, and tell you they are connecting you to customer relations, or special technical help, or the parts dept. and so on. They will even say they are gong to stay on the line with you and make sure the problem gets resolved, but then they lie and hang up. I was transferred at least 4 times and 3 hours later. I was re-routed to the scheduling department. I was all over the US and Philippines in all their call centers and accomplished nothing but got very aggravated. Someone in their parts department told me they shut down a lot of their local offices. You can't get corporate offices. I really feel they need to own up to this and be honest with people and say we are shut down, we only have call centers that can do nothing but schedule appointments. No one will help you with a problem, and offer customers a refund. I don't think its fair they stay in business to lie, cheat and abuse customers. I wish I had read the reviews before I used them. I was a Sears customer for many years, and I remember when they actually stood by their products. I am going to cut up my Sears card today with much satisfaction!