Cornell T.

I went in for an oil change service and tire service. Once I left I was enroute to my next stop which was 40 minutes away when I got a call from the shop that they forget to put my wheel lock back. I had to turn around go back and retrieve it. The only thing that was said was sorry. I left there went home only to discover that two of the tire valve caps were missing. By that time it was too late to do anything because they going to be closing soon. Also being the price of gas for all this driving I had to do. I sent them an email telling them of the issues and was told to call them. First of all if I am contacting you with a problem they should be making an effort to call me which they did not.Long story short I ended up replacing the caps myself and I never heard from them again. Talk about customer service.

When I ordered my system, I was told that the smoke detector would ship out in a week or so separate from the main order. So not true at all. The following week I called to order a CO detector and was told it was out of stock and they didn't know when it would back in. When I question them on the smoke detector, I was also told that had been out of stock and they are sure when it would be in. They told me I could use still, I said that not having those items defeats the purpose of having the system. I them decided to return the items that they sent me being I never used them. This is where the major problems come in. The product had to go to the post office then it gets shipped to FedEx only to go back to the post office in the end. It sat at the post office for 5 days before it moved then it sat at FedEx for a week with no movement. I tried calling FedEx but was told only the shipper could issue a tracer on the item. I then called SimpliSafe and they were no help at all. I asked about my refund and was told they cannot refund until they get the items back but they will not look into what the problem is with FedEx. Two and half weeks out and no refund and I have call them at least 6-7 time about this but help at all. I don't understand why they didn't just issue a return label just for FedEx instead of doing it the roundabout way.

By far the worse phone customer service. Order an item, item was shipped with restriction on it as it could only be held at a UPS hub. THe hub had reduced hours making it hard to get package. Phone rep had no manners and was rude would not let me get a word in. The phone rep put package on hold and would not reverse what she did. There prices might be good but think twice.