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DO NOT BUY FROM THIS COMPANY! I purchased my appliances before from Best Buy or PC Richard's, not sure why i change that this time. I bought a 6500 $ Thermador Range from Appliance Connection. The sale person, Natasha, was very nice during the purchase process. After that i started having problems, first there were mishaps with the delivery. Trying to contact them i spent hours on the phone. Finally, they delivered and installed the range but it does not work. Contacted them the same day and since, i keep calling them to try to get it solved. I had to call myself Thermador and the service date is more than 2 months after purchasing the range. We are now for all this time with no functioning stove. I keep calling Appliance Connection, hours and hours spent on the phone with no result. Again, do not buy from them! They are nice when they are selling you the product but all that stops once they take your money!
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We are sorry your experience with Appliances Connection was not as expected and that your item arrived damaged. Large items such as refrigerators require many people to move them, and transit times for these items are often longer, making them more prone to damage. Since this seems to be an issue with the warranty company, we recommend reaching out to them to see if the issue can be resolved. Otherwise, please reach out to our customer service department at reviewadmin@appliancesconnection.com and provide your order number so we can rectify this issue as soon as possible.
Best,
The Appliances Connection Team