Corinne Z.

Update:
I finally received a response from Georgia Shades, 7 business days after submitting my request. They apologized for the error & agreed to issue a full refund. Giving them another star for resolving the issue, although it should not have taken over a week to hear back from them.

Original Review:
I don't know how you can applaud a company's excellent customer service when you can't get anyone to respond to your numerous attempts to return an item. I have called their toll free line multiple times, but you are only prompted to leave a message. I have left messages and never received a call back. I have submitted requests via email and did not receive a response. The only response I ever received was an automated response, acknowledging my RMA request and instructing me to wait for someone to contact me with return instructions. It has been over a week since I submitted the RMA request and have yet to receive a response with return instructions. My assumption is they are going to wait until my 14 day return period expires and then reject the request. Total scam!