I ordered a massager from flirtatioustimes.com back in January. I was informed AFTER the order was placed that their shipping could take up to 4 wks! A little over a day later I found the same item on amazon for $20 cheaper, so I attempted to cancel my order as it hadn't yet shipped and they refused. It took 4 wks for my item to actually ship and 8 wks total for it to arrive, so I could spend $16 to send it back to them! The only way to contact them is through email, but a week later and they have confirmed that they received it, but it will take 5-10 more business days to process my refund (minus the $16 for shipping). Bottom line do not order from this website!