Corinne M.

This company is a joke and a scam. I met a promoter and I was genuinely interested in trying the products so she took my order which also included me paying by credit card. She signed me up for autoship without my consent. Fast forward one month and I get an email letting me know my second order was being processed. There is no customer service number but within minutes I had sent a message to them through their customer service page asking to cancel my order and remove me from autoship since I never consented to that. They responded by saying that they can't cancel my order once it's started processing but I can return the product once it arrives and incur a 10% restocking fee. Of course, return shipping would be at my cost.

After going back and forth with them on this matter to no avail, I resolve to file a BBB complaint and pay the $20 to have it shipped back knowing that I would also have the restocking fee. Note, my BBB complaint primarily explained that I did not sign up for autoship and when a promoter does so without permission then they themselves should be responsible for the fees and I asked for a refund of my shipping costs and waiver of the restocking fee.

Fast forward another month and I do not have a refund yet and I finally get a response to my BBB complaint. Their complaint response is simply that I initially enrolled for autoship and I am not enrolled in autoship and they'd appreciate if I would mark my complaint resolved (of course, I refuse). I again submitted another customer service ticket and informed them that my return had not yet been processed by August 2nd even though, according to FedEx, they received my return on July 10th. They did get back to me promptly to tell me that they will process my return minus the 10% restocking fee AND MINUS THEIR SHIPPING COSTS TO GET THE PRODUCT THAT I DID NOT ORDER TO ME. Total dollars I've lost on this transaction= $50.05. That's not counting the first order that I genuinely ordered that cost $176 and didn't do a thing... worthless.

F'ing joke. I know I won't see a dime from them so instead I'll just let anyone who wants to know how crappy the company and product is.