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Corinne J.

Contributor Level

Total Points
105

1 Review by Corinne

  • Net-A-Porter

3/1/20

I have never been more disappointed in a purchase in my life. I decided to shop at Net A Porter because in the past, I've always received my order super fast. However NAP cancelled my order without any explanation, and their customer service rep actually explained that it was bc my shipping address was different than my billing address as if this was some new wild concept and actually had the audacity to tell me that my work building, floor, and desk location didn't exist. Now I've paid for a Gucci bag and the amount posted to my account but I'm without said bag or a refund. This same customer service step actually hung up on me when i was upset about this. This whole ordeal resulted in 23 hours of customer service hell where i even took this to Twitter to tag their pathetic CEO to complain. Instead of actually helping me NAP blocked me. After finally getting in touch with a supervisor in their customer service we were able to order the item but now I've paid for it twice and just exhausted and frustrated. If you're reading this review and unsure about NAP be assured that you should take your business elsewhere. How can they actually get away with this?

Corinne Has Earned 25 Votes

Corinne J.'s review of Net-A-Porter earned 25 Very Helpful votes

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