Corina P.

I purchased a Karmin G3 pro flat iron from this website because it was listed as an authorized seller of the Karmin flat iron on the Karmin website. I received my flat iron a bit late because the color I wanted was out of stock, but that was not a problem for me. I did not like the performance of the flat iron and wanted to exchange it for KQC X-heat. They offer a 30 day return policy which states you can return/exchange your item or even get your money back, so I thought I'd have no problem. That's part of the reason I purchased the iron with them. Not True! No one ever answers the 1-800#. You have to leave a message because they say all their reps are with customers. I called MANY times and left messages. They were never returned. I sent emails to their customer service email address. These were never answered. So I am stuck with an expensive iron that I was not happy with. It became very clear that they had no intentions of honoring the 30 day Return policy. Beware of this website! Look elsewhere.