This company is an absolute joke and total scam company! I purchased a rear truck window for my 2013 Tacoma. When it came I took it down to a licensed dealer to have it installed. The window came defective and they were not able to install it. I contacted CarId to report the problem to them and after 5 months of me constantly contacting them, I finally received an email stating that there is nothing wrong with the window and they will not refund my money. A licensed window dealer told me the window is defective. Be AWARE of this SCAM COMPANY!
Dear Corey,
We are deeply sorry for the negative experience you had.
Please, give us an opportunity to fix the issue.
I kindly ask you to email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further. I will check if the window can be returned under warranty and offer you additional compensation due to this matter.
I look forward to your answer.
Sincerely, Voice of Client Department at CARiD