Corey C.

I purchased a dress online from madamebridal.com. It was darker than I thought and much heavier fabric than it appeared. I asked for a refund
My order was placed on September 5,2019. I left town on September 12 and apparently the dress arrived that day. I returned on September 20 and tried the dress on. It wasn't what I thought it would be and I contacted the email on their website to ask how I go about returning it. Since I live about 40 minutes from a store in Boynton Beach, FL, I suggested that maybe I could return it to the store. I was told that this dress was a 'special order' and that returns are unavailable for special orders shipped from manufacturers. I ordered directly from the website and did not see anywhere that I was placing a 'special order'. I have gone back and forth with someone who remains nameless and have no phone number to contact. We have gone back and forth with numerous emails. I told this person that i was going to contact my credit card company and file a dispute for the charge and that I will post buyer beware reviews if they refuse to return my money. This person then told me they could write negative reviews about me as well? I finally gave up trying with this person and contacted my credit card company and have filed a dispute.
I have seen other unfavorable reviews about this company, with others having the same experience of being told it was a 'special order'.
This dress is for my daughter's wedding and the one I purchased is not right. All I want is my money back.
They finally offered store credit which makes NO sense. If they will give me credit for the dress, why won't they just give me my money back? If they will give me store credit, what are they going to do with this dress that is not returnable?
I just want my money back