Put a deposit on 2 Ottomans in early July 20 from Nick Scali, Aspley. I received numerous tentative delivery dates and was about to cancel my order when I was notified it was for pick up on the 9th Feb 21. As I did not respond within their 2 hour window they bumped my pick up date to late Feb. Called the 1300 number and was told the warehouse manager wasn't available. I went into the store and was appalled to find that the staff had to call the same 1300 number to speak with the delivery and dispatch company. It would appear customer service is dead as far as Nick Scali is concerned. Will never buy from this company again.