I ordered a Pokémon gotcha evolve for it to stop working using it less then 10 times. Contacted them via the contact us form explained what happened was told i would be contacted baxk within 24 hours. A week later and nothing, so I sent another email via the contact form, again, they will respond within 24 hours according to there email back. 6 days later and nothint and this is now the 3rd time I've contacted them.