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The website suggests quality, fashionable items. I ordered some items all of which are cheap in quality and do not look remotely like the photos on the website. When I tried to return them, I was told that the return center was in China, that it would cost me (the customer) too much to return them, and that it would take a long time. Noracora offered me 15% of the original cost of the items instead of returning them. When I declined, the company then offered me 25% of the original cost of the items. I declined again. I wanted a full refund. I am stuck with poor quality items and a loss of around $90.00. This is an awful company. Stay away!
* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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We`re sorry that you`re not satisfied with our purchase. Your feedback is very important to us to improve our products and service. We`ll forward your sincere feedback to relevant department.
We tried to you contact you by message, but we didn`t hear anything back from you. Do you mind providing us your order number so that we can check and handle this issue for you? We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
You can also email us regarding your return request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Any problems, you can email us at service@noracora.com. Noracora is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.