Constantinos G.

I ordered something from U.S. A to be delivered in the UK. I payed $130 for delivery plus additional 102GBP for taxes and custom fees. That's not the issue here. The problem is that i called ahead to schedule a delivery and pay my taxes and we end up scheduling the delivery for next day in the morning. So i took off work for a few hours as i was waiting to receive my parcel. I was ready the whole morning for someone to contact me. No email, no phone call, no ring bell nothing. Then i go online and i see that there was a failed attempt to deliver made. What? They could have called me, emailed me, they could have ring my room from the front gate, or they could have gone to the reception and have them contact me. ZERO! They did none of those things. Then when i call them they say that they drivers cannot call me? So why you didn't mention it when i was putting the note with you on the phone. Then they have the nerve to tell me with a straight face to go pick it up from their store. Are you crazy? Would you pay an additional 25GBP for an UBER to go back and forth and pick it up when you already pay that amount of money for delivery? That beats the whole purpose of delivery. I think it's disgusting and not professional. What a shame.