Conrad Z.

Dpd awful, not a one off bad experience-
Pre covid Dec 2019 wirral area driver didnt knock but dropped a box in porch, heard a noise so went to door picked up an obviously empty box, called driver back showed him slit tape on box and that it was empty. He says delivered now so nothing he can do, took it up with both DPD cust serv and sender, as the box was photographed in my porch they both said - thats proof of delivery tough luck basically, it was my xmas present of husband so he had to order from elsewhere, ended up costing double because someone in DPD took the contents. Again couple of wks ago, ordered item from ebay from a seller based abroad, was able to track parcel thru various countries and couriers half way around world, until it gets to Wirral and DPD, driver updated my tracking number with photo of a non related parcel, not my property, both I and sender have told DPD of errors and parcel not delivered still not resolved. The added $#*! up from DPD was that I recognised the property in that photo as local, called at the property to be told that they did get a parcel which was not for their address, was addressed to a local pram shop not even same road, parcel can be seen in photo as being a pram accessory, both they and shop had contacted DPD told them wrong address, wrong tracking number AVOID AVOID at best useless at worse potentially thieves