Conor S.

My first order was a groupon which went fine; the wine quality was actually not bad for the price. I then ordered a number of bottles off the website that were on sale. I received an email confirming what I had ordered. When the shipment arrived, all the wines were different. I had ordered mostly white wine and what arrived was red. When I called, the agent told me my selections had been substituted because what I ordered was not in stock. He said I would not be able to get the wines I actually ordered, even though when I ordered them they showed as "in stock" and I even received a confirmation email and shipping email with the wines I had selected. He said I could send back the entire case of red wine for a full refund or keep the wines they sent me and he would credit be back $25. I took the credit, although I am still annoyed I didn't receive any of the wines I ordered and I wish someone had told me all my wines were being substituted so I could have canceled the order altogether. With so many other wine company options available this was the last order I will place with Wine Insiders.