Basically, they give you what you want (sometimes) and only answer when you threaten a refund. Then, months later, because I gave up RS. They basically took everything that'd fetch a value. $#*!s.
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I'm not sure if it's possible to give them a -1, but i wish it was. I got an account from them...
I paid for leveling. Went to check on it 2 days later and found they stole 84 million in gold and...