Connie T.

Bulk bought 150 rear bike lights and 72 of them didn't work. At £1+ per light, this certainly isn't cheap compared to other sites, so I was extremely disappointed. Clearly there is something wrong with the product, so I created a 'ticket' to get in contact with customer services to try and get things resolved.

They advise me to send the ones that don't work back so I can get a refund for the ones that don't work only. So I have to pay for postage to Poland, which I think is very unfair, seen as almost 50% of the products I bought are faulty. Something which is not my fault. I also wont be getting my refund for weeks.

They tell me: write down the order number and RMA code on the front and inside the package. Ok fine - but they gave me 72 individual, non-sequential codes to write for each individual faulty bike light.

I feel this was a way to deter me from sending the faulty items back and getting a refund. Seriously shocking, unfair and unhelpful customer service.

After replying explaining that there isn't enough room to write all 72 codes, and frankly this is something I don't wish to do anyway, they THEN choose tell me I can write only 2 if I want.

Also, their ticket responses had sarcastic undertones. I feel like I've been done over.

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Would like to add that a customer service representative got in touch with me after seeing this review and I received a refund for my postage and for the faulty products. I feel it's only fair to say this.