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Worst customer service experience ever. Was provided with wrong information by 6 people in a row. Ever since I made a booking with them, Ive been spending my days arguing with them on the phone. They dont know what they are talking about. Staffs including supervisors are poorly trained. Please avoid hotels.com at all cost. They are nothing but nightmare. I was provided 6 credits/coupons due to pricematch. Each rep confirmed that all my coupons are valid and will be working for 12 months. Its not even a month, they cancelled 4 out of the 6 credits without informing me. What a scam.
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I would prefer to give this company a half a star. It was very easy to book my room and get a...
Do NOT rent from Hotels.com. I rented a room, they took my money, never sent me a conformation...
