Needed to replace my HP inkjet printer (4 years of hard use... it stopped spraying cyan ink). Rather than going online, I went to my nearby OD/OM store to examine closely what they had. Found one for less $$ than I spent on the previous printer 4 years earlier, that did everything I needed. The sales/service techs were outstandingly reassuring, explaining how to hook everything up, corrected my replacement ink purchase with the correct ones (my bad), and even gave me their cards if I had any trouble hooking it up! Outstanding service and a selection that totally met my needs! Hooking it to my computer was easy-peasy, too, even for this senior citizen! Didn't need to call them except to let them know it worked! When I moved the old one away, I found the old receipt taped to it - same store, four years earlier to the month! Customer loyalty - that's me... HP printers at OD/OM!