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I purchased Grammarly and immediately realized it wouldn't work for me. The initial document I needed to check was 735 pages in length and grammarly will only check 40 pages at a time (they state 60 but it could only check 40). Within 30 minutes of purchasing it I tried contacting the company through the support system and received an automated reply that they didn't issue refunds. I would be willing to pay for a month but would like the balance of the annual payment refunded. There is no option to speak with the billing department - either in person or by email. Additionally, I wasn't able to upload my receipt.
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Grammarly refunded me in full.
Colleen T.'s review of Grammarly earned 4 Very Helpful votes
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Hi Colleen,
Thank you for taking the time to leave us a review, and we’re sorry to hear about your experience. Let us note that we do not provide phone support at this time, but please don’t misunderstand this as any lack of interest! We focus on providing high-quality responses by email, so you’re always talking to a human that can help first-hand.
Per your request, we have already refunded the initial payment. The refund will appear on your credit card within the next 10 business days.
For your future reference, currently, you can check up to 100,000 characters including spaces at a time using the Grammarly Editor. If you work on a PC, we suggest that you use Grammarly for Microsoft Office to check documents that exceed this limitation. This product will allow you to check your texts directly from within Word or Outlook.
Best wishes,
Grammarly support team