Colleen M.

I was promised a $5 for coupon for submitting my email and did not receive it.

Several months after purchasing an international ticket, I received an email from JustFly saying that my itinerary had been changed and I needed to contact the airlines immediately to resolve complications that it could cause in my travel plans. A change in flight times resulted in only 35 minutes to catch a flight after arriving from an international flight. The airline told me that JustFly needed to make the changes. Contacting JustFly it took 6 phone calls of approximately 45 minutes each to get a new itinerary. I was put on hold repeatedly for indefinite amounts of time, agents had difficulty with English, notes were not passed on from one agent to the next and I had to start at square one repeatedly. There was no way to contact a manager or send a complaint.