No refund/return! They sent a grey camo coat, red was ordered, 16 days after ordered. 3 items were ordered, still havent received the 3rd item, one month later. The 2nd item, a cardigan, is sub-par. Broken English emails, and responses in their text, tells the whole story. They wanted me to send pics of the coat "outside in daylight". Like the coat would change color? But i complied. THEN they told me no refund, exchange only, and i would have to pay for the return postage! I will never do on-line ordering again, without checking where the merchandise is being mailed FROM. POOR quality, and even worse customer service.