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Colleen M.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Shopping, Baby & Kids, Clothing & Fashion

Member since January 2020

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2 Reviews by Colleen

Ive ordered 5 items from Zulilly over the past yr. They never disappoint. Just yesterday(Sunday afternoon) i accidentally ordered the same item twice! I called the number at their "contact us" and actually spoke to a representative! She removed the duplicate and pointed out that i had free shipping since i ordered before midnight. I checked my order today, exactly as she said! Love this company!
No refund/return! They sent a grey camo coat, red was ordered, 16 days after ordered. 3 items were ordered, still havent received the 3rd item, one month later. The 2nd item, a cardigan, is sub-par. Broken English emails, and responses in their text, tells the whole story. They wanted me to send pics of the coat "outside in daylight". Like the coat would change color? But i complied. THEN they told me no refund, exchange only, and i would have to pay for the return postage! I will never do on-line ordering again, without checking where the merchandise is being mailed FROM. POOR quality, and even worse customer service.

Tip for consumers: DO NOT ORDER FROM THIS COMPANY, unless you dont mind wasting your time and money. Better quality and service at local salvation army store!

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