I had finally filed electronically last year, using this system after reading reviews that indicated they finally had all the kinks worked out and it had become a smooth process. And indeed it was relatively painless filing 1099s for 2017. However, this year it was nothing short of a nightmare. Customer service is almost non-existent. You fill out the chat request box repeatedly just to be told there is no one available to help you. Or, after waiting forever, you eventually have to go to the restroom, or turn your attention elsewhere, only to come back and find out they came on to chat and then left... AGH!
Hello! This is TAXES! As in a REQUIREMENT in this country! Not something to be taken lightly or offered by a company that cannot handle it. I decided this must be run by people in a 3rd world country that don't understand anything about the IRS. And by the way, some of the processes are more cumbersome than they need to be, such as having to enter a new recipient before you can add a form for them. Why can't you just enter it all at once in the same screen?