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Colleen C.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Business, Law & Government

Member since February 2019

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Review Distribution

1 Review by Colleen

2/14/19
I had finally filed electronically last year, using this system after reading reviews that indicated they finally had all the kinks worked out and it had become a smooth process. And indeed it was relatively painless filing 1099s for 2017. However, this year it was nothing short of a nightmare. Customer service is almost non-existent. You fill out the chat request box repeatedly just to be told there is no one available to help you. Or, after waiting forever, you eventually have to go to the restroom, or turn your attention elsewhere, only to come back and find out they came on to chat and then left....AGH!!!
Hello! This is TAXES!!!! As in a REQUIREMENT in this country! Not something to be taken lightly or offered by a company that cannot handle it. I decided this must be run by people in a 3rd world country that don't understand anything about the IRS. And by the way, some of the processes are more cumbersome than they need to be, such as having to enter a new recipient before you can add a form for them. Why can't you just enter it all at once in the same screen???
tomz8
Ed P. – Tax1099 Rep
Hi, Colleen - I'm glad to hear that you had a smooth experience in 2017. I'm sorry to hear that your 2018 experience wasn't as smooth, and that our support team wasn't able to help. I'm not sure what may have happened with the chat box, but we do also offer email and phone support. As to adding a new recipient - you can do this in the same screen as adding a new form. If you're manually entering forms, you'll go to Forms > New Form > select your form type > click the blue "Add Payer" button to add payer info on the form, and/or click the blue "Add Recipient button to add recipient info on the form. You can also choose one of our many import options to do this more quickly for many recipients. We'd love to hear your other suggestions - I'm reaching out to see if we can set up a one-on-one feedback session with you.

Colleen Has Earned 6 Votes

Colleen C.'s review of Tax1099 earned 6 Very Helpful votes

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