Thumbnail of user colleena4

Colleen A.

Contributor Level

Total Points
184

2 Reviews by Colleen

  • YOOX

5/19/19

I placed my first order for a pair of sneakers, but whithin a few hours I received an email notifying me my order and payment had been cancelled. I did not request this cancellation. When I asked why via email, I received no response. This seems to be a common theme among other customers. I ordered the the same sneakers again but the same cancelation happened. My money was returned to my credit card a few hours later but I will be monitoring my credit card activity closely as this company has been accused of using payment info as a scam in other reviews. I would not recommend this seller.

  • DressLily

11/11/15

This website is a scam. I placed an order 35 days ago and received no package. When I requested a "ticket" I was told I would get a response in 24 hours. 48 hours later nothing. The "tracking information" provided a conveniently blurry picture of my package and shipping label to "prove" they sent it out, but the picture is fuzzy and the text on the shipping label is totally un legible. There is no email to contact and no phone number and the "live chat" option is conveniently off line all the time. This is a very elaborate scam and I hope the creators of this website get shut down and penalized for what they are doing. I am currently trying to contact my credit card company to cancel payment.

Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Colleen,
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Colleen Has Earned 4 Votes

Colleen A.'s review of DressLily earned 3 Very Helpful votes

Colleen A.'s review of YOOX earned a Very Helpful vote

Colleen hasn’t received any thanks yous.

Colleen doesn’t have any fans yet.

Colleen isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user deliveryinfo05
Mila K. reviewed YOOX
2/28/24

I've been YOOX customer for many years. Lately they sent my order to someone else and I got wrong...

Thumbnail of user dh959
D H. reviewed YOOX
2/18/24

YOOX argued with me about an order they had made errors on: They shipped me a badly ripped dress,...