Colin W.

I stupidly did not realise the facility for reveiwing websites was available in April. I made a purchase from Pawspet on April 18th and it was delivered promptly and yes at the time I did think postage charges were excessive but had no other gripes. Until May when they took another deduction from my acount. This was promptly reversed by my very very helpful bank, NatWest. Thinking that was setteld I was amazed to see that yet again the deduction was made in June. Once again Nat West refunded the amount but this time Pawspet have used another approach and seemingly made it appear that I myself made a legitimate bank transfer, within 24hours of the bank refunding my hard earned money Pawspet dragged it back again.
Having the same experience as most others I found that their call centre numbers for Sales, customer services and accounts are never abvailable so I emailed. The first reply [from Maxine] admitted their error and promised repayment within 5 working days, this 'repayment' has taken the form of another deduction!
So I emailed again claiming compensation and if this was not corrected I would use every means at my disposal to bring them to brook.
Maxine's reply is very interesting, Pawspet have reported the matter to 'the police' claiming that I have attempted to blackmail them. My reply was to request the crime number issued and the address of the police station to which Maxine advises me they have been themselves advised by the police not to correspond with me while the issue is being investigated...
Watch this space
Marshall