I ordered a kids quad bike for my daughters xmas 13/11/09. I constantley tried to contact them to advise on a delivery date and got no answer. Eventually i got an email stating that i would not get this bike before xmas and was asked if i would like my money back. I sent an email asking what the delivery would be if i waited. I have phoned and left messages, sent numerous emails and have yet to get an answer but they were quick enough to take my money in the first place. To say that there after sales is a shambles is an understatement. My daughter is still waiting for her xmas.