Colin M.

Worst rental experience of my life, Ordered a 10' foot truck, then upgraded to a 15' foot truck. When I went to pick up truck the attendant at the pick up location brings out a 20' truck. I almost drove away in the 20' foot truck and the attendant chased me down and said he made a mistake and that I was to have a 15' truck. So then we had to redo the contract and wait and wait. Got into the 15' truck and noticed there was only an eight of a tank of gas. The following morning I went to fill the truck up with gas and noticed it was pouring all over the ground. My wife and son were due at the greyhound station in a half hour at this point, so we drive the truck to the bus station and then I called for help. The estimated wait time for help was 120 minutes I was told. So I waited the two hours and nobody showed up. Called back to uhaul and was told that they told the roadside assistance not too show up because the wait time was not acceptable. Then they called the roadside assistance back and told them to come with another estimated wait time of ninety minutes. So at this point I waited three and half hours for help to arrive. Meanwhile uhaul calls me and tells me I can go get something to eat for a total value of fifteen dollars and they will pay for it. I am thinking where am I suppose to go, I need to wait by the truck for roadside assistance. If I go eat something I will miss the roadside assistance and have to wait again. I felt this was a bit of a slap in the face from uhaul as I am in downtown Vancouver, BC Canada I dont even know where I would go to eat. So eventually after waiting and waiting roadside assistance finally shows up. They determine that someone has cut the fuel line on the truck and they needed to bring the truck to there shop to be fixed. So off we go to a garage in the middle of Richmond in an industrial area with nothing around for miles except the hot sun. I am thinking why do I have to stand here and watch these guys fix this truck, the whole process took over two hours and then the truck was finally fixed. I left originally my house at 4:30 in the morning and did not leave the city until 2:00PM that afternoon. I left the garage in Richmond and had no idea how to even get to a gas station as they truck was running on fumes at this point. I was lost and in a panic to get gas. It took me over an hour just to find my way out of the city. I finally got on the highway and made it to my destination at 6:30 PM that evening after leaving my house at 4:30 AM. Normally this trip should only take four hours. This was a long, hot, stressful day, Uhaul screwed up and as a result I was stuck on side of road waiting for hours. One of the absolute worst experiences of my life. I want a full refund for the truck. I am still full of anxiety just thinking about the day I had.

Went to log in and found out my account was deactivated. Contacted support and they replied with this account was closed for exceeding the one account per person policy. I have only ever used/registered one email address and am the only one who uses the account. I do not understand how they determined this. I was using the account that morning and then all of a sudden it was deactivated. Still no reply back about this matter. I now have $25.00 pending, and cannot access my account. I am left feeling angry, confused and ripped off. Total waste of time.