Colin C.

Quite simply appalling. The flowers were ordered for our wedding anniversary but not delivered. At time of order I provided my email, the mobile number of my wife and my own. As it was a Saturday we went for our anniversary lunch and were away when they tried to deliver. We were not contacted by email nor mobile to advise that there was a delivery problem. Nor incidentally was a note left in our letter box. Their web site states that FloraQueen uses local suppliers who realise their clients may not be at home and will use the provided email/mobile numbers to schedule a new delivery time. This did not happen.
I tried phoning Customer Service but obtained a recorded message in Spanish directing me to their web site. The responses from my many messages to them show that Customer Service is there not to solve problems but to avoid any liability to FloraQueen.
Three days later my wife still has not received her flowers. I have been told that as we were not at home when they tried to deliver we are not entitled to a refund from FloraQueen. This is despite their web site displaying a 100% guarantee refund logo. They ignore my repeated requests to explain why they did not contact me by email or mobile to schedule a new delivery time. In fact the local florist told me that FloraQueen did not provide them with my email and both mobile numbers provided to them had the last three digits missing.
I realise that sometimes things go wrong but a company with high standards will ensure these issues are resolved promptly. Not FloraQueen who have provided responses which are designed to escape responsibility and failed totally to try and resolve the issue. This is simply a company that has to be avoided.