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Colin b.

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Total Points
80

1 Review by Colin

  • Furniture Village

1/30/19

Our first dealing with FV in High Wycombe was to purchase a black rug which was confirmed to be colour fast and would not reate with a cream carpet it was to be set down ipon. The rug arrived after delsys and excuses for a late delivery and within 10 days of use a black outline was totally evident on the cream carpet which was in itself new. After complaining and several weeks that went into months the cream carpet was eventually replaced under FV insurance.
We then stupidly chose wardrobes and bedroom furniture from FV having spent several thousand of pounds the salesman confirmed having made internal emails that we could be supplied with a separate headboard and timber top from a drawer set only then to be advised 2 months after order these items colud not be supplied. The order itself slipped from excuse to excuse over a period of almost 7 months before matters sorted out with our acceptance of refunds to unlock the saga. The staff and the store manager constantly never returned calls or emails and even if entering the shop suddenly would disappear on a lunck break or sfternoon off. Every trick in the book was to do nothing in sorting the disgraceful service. Never have I dealt with such an unprofessional organisation. The sales team blamed the ordering team who blamed the German manufacturer who blamed the logistics team handling delivery and installs. A complete discrace and never will my family use FV again and everyone we discuss with is advised to avoid FV... it is clear this is company wide and not isolated instances.
As of today my sister in law, despite advising not to use FV has the exact beginning of the same issue trying to get a sofa delivered that is now late, yesterday it was said to be in the country... today it isn't or maybe... but unknown!

I strongly advise to avoid these people and go elsewhere annoying as it may be should you see something you want..

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