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1 Review by Colett

Travelocity

Travelocity

5/2/18

Prior to purchasing a very expensive travel package, I called Travelocity to confirm that if I spend hundreds of dollars on the travel insurance that said 'cancel for any reason', that I would get a refund. The representative I spoke to said yes, I was understanding the policy correctly. I went ahead and purchased the package.

Because of some personal situations, we were not sure if we could go ahead with the trip, so yesterday I called Travelocity again to confirm that if we decide to cancel, we will get a refund. The representative told me we would (I am quoting her) 'get a full refund'.

Today when I called to cancel, suddenly the situation has changed. We can only get vouchers for the trip, not a refund. My case has been escalated a couple times, but there seems to be no recourse for me. TWO separate Travelocity agents gave me the same information, from which I made purchase decisions, but now the company won't stand behind what I was told. Why is a training issue on their end MY PROBLEM? This trip was thousands of dollars, and I would NEVER have booked it if I had been told the truth by the two agents I spoke to earlier.

Tip for consumers: Know that you can't trust what the customer service representatives tell you. Talking to different people gives different answers.

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Colett B.'s review of Travelocity earned 2 Very Helpful votes

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