Coleen S.

I called Freedompop and was assured that they had service in my zip code. I purchased a phone and had absolutely zero service on the device. I had numerous emails and calls to their customer service personnel and simply got nowhere. When speaking to customer service staff, it was obvious that none of them spoke English fluently. Emailing them always resulted in a 4 to 5 day wait until a response was sent and then, the response did nothing to address the problem. I have had many cell phones over the years and have had numerous providers, Freedompop is by far the worst. If you need service, go elsewhere.