Have you ever felt betrayed by a brand that you have been an evangelist for? Paul Buff, Inc. is a ghost of who they were when Paul lived. I now understand why everyone is purchasing GoDoxs instead.
They have been known for their innovation. That has been gone for years. I'm been loyal because of their customer service. That has been slipping over the years as well. After the recent conversation on the phone with them, I will never cross their threshold again.
I have purchased five of their high-end Einstein lights. A part of it broke. The last time I had this exact same issue about a year ago, they charged me $100 to swap out the light for a brand new one. Happened again to another light--quality problem? This time they tell me they won't repair it at all that I would have to purchase a brand new light. NO REPAIRS AT ALL? Oh, they were kind enough that they would give me 25% off if I gave them the damaged light. Checked eBay, I could sell it on the market WITH THE PROBLEM for four times what they were going to gift me.