Colby F.

Five Star Fido gets 5 stars in customer service. I had my wedding about 4 weeks ago and was looking for dog tuxedos at the very last minute :-\ First of all, I couldn't find exactly the one I was looking for ANYWHERE on the web, and when I did finally find a suitable tux, it wasn't the right size. This was only one week before my wedding and I really wanted to get my dog dressed up. I did one last search on google products and found Five Star Fido. They had exactly the tux that I was looking for. Since it was only a week before the wedding, I was pretty leery that the store would be able to get it to me in time so I ended up calling in customer service and spoke with a nice gentleman. He informed me that the tuxes were on back order but that he would get them to me as soon as possible. I figured, what the heck, might as well... And the gentleman even gave me an additional 10% off the order, that I didn't ask for, so I figured that even if I did receive the tuxes after the wedding, I could just photoshop the dogs in after the fact... I couldn't find them anywhere else so I figured what the heck.

This was all about the Monday before my wedding, which was on Saturday. I was very apprehensive about getting the tuxes in time... The next day I called in to receive an update and was informed that Five Star Fido had placed the order directly from the manufacturer because apparently, they had been sold out of their own stock... They said that they were placing a special order just for me. And as grateful as I was, I was sure that they wouldn't get it to me in time...

Well, three days later, just two days before the wedding, I received my order from Five Star Fido! They had overnighted the package at no additional charge! I was so excited that I couldn't help myself, so I even took pictures of the dog and sent it to Five Star Fido to put on their website! My wedding pictures came out gorgeous and the dog tuxedos fit just right for my three terriers!

I can't tell you how grateful I am to Five Star Fido for making my wedding one to remember!